Cancellation & Refund Policy

Effective Date: 01.02.2025

Thank you for shopping at Lordsmark Biotech. We value your trust and strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 7 days from the date of purchase to request a return. To be eligible for a return, the following conditions must be met:

  • The product must be returned in its original packaging.
  • The product must be unused and undamaged.
  • You must provide the receipt or proof of purchase.

To initiate a return, please contact us at support@lordsmarkbiotech.com or visit our Contact Us page.

Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchanges
If you wish to exchange a product, you may do so within 7 days of purchase. To be eligible for an exchange:

Once your return is received and inspected, we will send you a replacement product.

Shipping Returns
To return your product, please send it to the following address:

201, 2nd Floor, Dosti Pinnacle, Above New Passport Office, Road No 22, Wagle Estate, Thane West, Maharashtra, India.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions about our Return & Refund Policy, please contact us:

Business Name: Lord’s Mark Industries Limited

Registered Address: 401|404|405, Cosmos Mary Park, Kolbad Cross Lane, Thane (W) – 400601, Maharashtra, India.

We appreciate your business and look forward to serving you again!