Thank you for shopping at Lordsmark Biotech. We are committed to delivering your orders in a timely and secure manner. Please read our shipping and delivery policy carefully.

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1. Shipping Coverage
• We offer shipping across India.
• International shipping is currently not available.

2. Processing Time
• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email confirmation with tracking details once your order is dispatched.

3. Delivery Time
• Standard delivery time within India is 5-7 business days from the date of dispatch.
• Delivery times may vary based on location, courier service, and external factors.

4. Shipping Charges
• Standard shipping: Free for orders above INR 999.
• Orders below INR 999: A flat shipping fee of INR 50 applies.
• Express shipping (if available) may have additional charges based on courier service.

5. Order Tracking
• Once dispatched, customers will receive a tracking number via email or SMS.
• Customers can track their orders using the provided tracking number on the courier partner’s website.

6. Undelivered or Delayed Orders
• If your order is delayed beyond the estimated delivery time, please contact our support team at support@lordsmarkbiotech.com.
• In case of an incorrect address or recipient unavailability, the courier may attempt multiple deliveries before returning the package.

7. Damaged or Missing Items
• If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.
• Customers must provide photo evidence of the damaged product via email for resolution.
• If an item is missing from your order, contact us immediately for investigation and assistance.

8. Return Shipping
• If you wish to return a product, refer to our Return & Refund Policy.
• Customers will be responsible for return shipping charges unless the return is due to an error on our part.

9. Changes to Shipping Policy
• Lordsmark Biotech reserves the right to modify this shipping policy at any time.
• Any changes will be updated on our website and communicated as needed.

10. Contact Information
For any shipping-related inquiries, please contact us:
• Email: support@lordsmarkbiotech.com
• Phone: +91 84510 05840
• Website: Contact Us
• Business Name: Lord’s Mark Industries Limited
• Registered Address: 401|404|405, Cosmos Mary Park, Kolbad Cross Lane, Thane (W) – 400601, Maharashtra, India.

Thank you for shopping with Lordsmark Biotech!